If you canceled (and confirmed it's showing as canceled), and are still seeing membership charges on your Credit Card statements, you most likely have another account that also has recurring membership. I canceled my All Access membership on my account, why am I still being billed? Please keep in mind that you will use the same username and password that you used before you canceled your All Access Membership when you choose to log in and start playing again. Though we normally do not delete characters under closed All Access, we can only guarantee characters on the account for up to 90 days after All Access closes. Will I lose my characters if I cancel my All Access Membership?Ĭanceling your All Access Membership does not affect your characters immediately, only your billing information. It is recommended that if you wish to cancel your All Access Membership, to do so well in advance of the last day of your billing cycle.Ĭan I get a refund if I cancel my All Access Membership?Īll pre-paid fees are non-refundable as explained in Section 5 of the End User License Agreement as well as when you register with your billing information. If you try to cancel your All Access Membership on the same day your next month is set to bill, it will be too late because the charge has more than likely already gone through.

What happens if I attempt to cancel my All Access Membership on the billing date? Memberships are pre-paid and non-refundable. If you choose to cancel, make sure that you do so far enough in advance that you avoid any unwanted charges. Often times the All Access charge takes 3 or 4 days to clear, and appears on your Bank or Credit Card statement a few days after Daybreak Games actually charges it.

If the box has no recurring membership, there will be a red membership banner and below it, it will say: Once it processes, you may cancel it for the next cycle. If it reads 'Pending Membership Payment' then your membership is already due and will be charged.If it is not there, then the account does not have a recurring membership and there’s nothing to cancel. There will be a cancel link just to the left of the “Upgrade Membership” button. This will take you to the membership page and you should see “Thanks for being a member!” in red.Click on Membership Info in the dropdown.Sign in with your user name and password.To cancel online, please follow these steps: How do I cancel my All Access Membership?

This article will assist you with canceling your All Access Membership, as well as answer any questions that you may have.

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